Frequently Asked Questions
How to Order
Returns & Refunds
Before you contact us you might want to check our existing Help Section to view frequently asked questions that we’ve provided answers for. Below are listed the more common areas you may want to know more information about:
Returning an item explains how to return an item to us
How to order sums up the quick and easy steps to shopping for eyewear at MyOptique.
Delivery times explains how long your order is likely to take
Understanding your prescription illustrates the various styles of prescriptions and common ways that they're written to help you understand them.
If you can’t find what you’re looking for in our Help Section or would just prefer to speak to our team of opticians and eyewear experts, you can get in touch on the details below. Our offices are open 9am-5pm Monday to Friday and closed Saturdays, Sundays and bank holidays.
Phone: 0845 313 3283
FOR ALL MEDIA ENQUIRIES
Tel: 0207 6271894
YOU CAN WRITE TO US AT:
MyOptique, Gemini House, Hargreaves Road, Groundwell, Wiltshire SN25 5AZ
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