Frequently Asked Questions
How to Order
Returns & Refunds
You can get answers from our help section 24 hours a day. We've created this section to help you get the answers you need as fast as you can. Our customer service staff are on hand to help out, but it may well be quicker to find the answers yourself in this section, which includes the following areas:
Returning an item explains how to return an item to us
Understanding your prescription illustrates the various styles of prescriptions and common ways that they're written to help you understand them
How to order sums up the quick and easy steps to shopping for eyewear at MyOptique.
Delivery times explains how long your order is likely to take
Our ‘Style Finder’ is available help you find your perfect frames.
‘My Style Advisor’ is our professional, personal style advice service.
‘My Inspiration’ is our hub of inspirational information, including latest trends & eyewear icons.
If you can’t find what you’re looking for in our Help Section or would just prefer to speak to our team of opticians and eyewear experts, you can get in touch on the details below. Our offices are open 9am-5pm Monday to Friday and closed Saturdays, Sundays and bank holidays.
Phone: 0845 313 3283
Email: firstname.lastname@example.org YOU CAN WRITE TO US AT:
MyOptique, Gemini House, Hargreaves Road, Groundwell, Wiltshire SN25 5AZ
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